
Support Operations Coordinator
3 days ago
Motive empowers teams to enhance productivity and profitability. The platform offers complete visibility and control, automating tasks for various industries including transportation, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
As a Technical Support Specialist, you will serve as the primary point of contact for issues and questions about Motive's operations. You will provide exceptional support via calls and emails, define support processes, and develop the Technical Support function.
This role requires strong analytical skills, excellent verbal and written communication skills, and the ability to empathize with users.
The ideal candidate must be authorized to receive and access controlled commodities and technologies.
- Provide bilingual Spanish & English Email, Chat and Voice Support
- Customer Service Analysis - collect customer support requests and bugs
- System Evaluation - evaluate existing tools and develop new ones
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