Enterprise ITSM Specialist

5 days ago


Islamabad, Islamabad, Pakistan beBeeJIRA Full time $80,000 - $120,000

We are seeking an experienced IT Service Management (ITSM) specialist to design, configure and optimize Jira Service Management solutions for large-scale enterprise clients. The ideal candidate will possess a deep understanding of Atlassian tools, ITIL best practices and enterprise architecture principles. This role serves as the bridge between business requirements and technical delivery.

Key Responsibilities
  • Design and implement ITSM workflows in Jira Service Management based on business needs and ITIL standards.
  • Translate client requirements into scalable and maintainable Jira Service Management solutions.
  • Lead the configuration of service request catalogs, SLAs, automation rules, queues and custom fields.
  • Integrate Jira with other enterprise systems such as CMDB, monitoring tools and Confluence.
  • Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
  • Serve as a subject matter expert during Jira-related discussions with technical teams, stakeholders and business users.
  • Ensure compliance with governance, security and auditability requirements.
  • Create technical and functional documentation including solution architecture diagrams.
  • Train and mentor administrative teams and end-users on Jira features and best practices.
  • Support continual service improvement initiatives through performance monitoring and analytics.
About Us

This is a unique opportunity to work with a forward-thinking organization that values innovation and collaboration.



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