Expert Service Delivery Professional

10 hours ago

Islamabad, Islamabad, Pakistan beBeeServiceDelivery Full time

Service Delivery Expert Wanted

Job Description:

We are seeking a highly skilled and experienced Service Delivery Manager to oversee the effective delivery of IT services. The ideal candidate will possess excellent leadership skills, be able to manage day-to-day operations, and ensure that all services meet agreed-upon service level agreements (SLAs).

  • Manage day-to-day operations of the IT Service Desk and support teams.
  • Ensure effective implementation and adherence to ITIL/ITSM processes.
  • Maintain and continuously improve service levels through monitoring KPIs and SLAs.
Required Skills and Qualifications:

To be successful in this role, you must have:

  • 6-10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role.
  • Strong understanding of ITSM tools and reporting.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and stakeholder management abilities.
Benefits:

This is an excellent opportunity for a motivated individual to grow their career and make a real impact on our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

Other Responsibilities:

The Service Delivery Manager will also be responsible for leading or contributing to IT service improvement initiatives, conducting regular service reviews, training and mentoring support personnel, and managing vendor relationships.

Key Requirements:

  1. ITIL Foundation certification (v3 or v4)
  2. Bachelor's degree in Computer Science, Information Technology, or a related field
  3. Experience in managing vendors and external service providers

Preferred Attributes:

  1. Certification in project management (PMP, PRINCE2)
  2. Experience in managing support for enterprise-level systems and infrastructure

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