
Commercial Data Insights Specialist
13 hours ago
As a Data Associate at S&P Global Market Intelligence, you will play a critical role in supporting the MI Salesforce team. Your primary responsibility will be to provide timely and effective support to our users, ensuring their needs are met promptly and efficiently.
About the Role:
You will be responsible for communicating regularly with clients to keep them informed about their case status and any necessary actions they need to take.
The ideal candidate will possess strong analytical skills, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
Maintaining SLA of 24 hours for providing solutions to the MI Salesforce workforce is crucial, as is ensuring quality of work by following well-defined procedures of Case Management team.
You will also collaborate closely with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
Key responsibilities include assessing the effectiveness and accuracy of new data sources and data gathering techniques, coordinating with different functional teams to implement models and monitor outcomes, and performing and understanding data extraction and analysis from various sources (Salesforce.com, SOQL, etc.).
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Responsibilities:
- Provide timely and effective support to MI Salesforce users.
- Communicate regularly with clients to keep them informed about their case status and any necessary actions they need to take.
- Manage multiple cases simultaneously and prioritize tasks effectively.
- Maintain SLA of 24 hours for providing solutions to the MI Salesforce workforce.
- Ensure quality of work by following well-defined procedures of Case Management team.
About S&P Global Market Intelligence:
Our company values diversity and inclusion, and we are committed to creating a workplace where everyone feels valued and respected. We believe that a diverse and inclusive workplace is essential to delivering outstanding results and driving business success.
Benefits:
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous retirement plan, including a 401(k) matching program.
- A flexible paid time off policy, including vacation days and sick leave.
- A professional development program, including training and education assistance.
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