Data Associate commercial solution

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About the Role:

Grade Level (for internal use): 07

The Role: Data Associate, MI Salesforce Master Data

The Team: Our team governs processes and controls to ensure the highest quality customer master data that is trusted, timely, accurate, and consistent. The team consists of highly trained and motivated professionals on our tools, processes, and workflows who strive to deliver superior client experience and includes overseeing every aspect of the data lifecycle: creating, preparing, using, storing, archiving, and deleting data, in accordance with an organization's established data governance principles for promoting data quality and integrity. You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing, and Finance teams to ensure effective data governance reporting and analytics.

The Impact: Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC and Product management teams for key business decisions so making sure we are providing timely and accurate data that is trusted by our users is critical. The Reporting & Analytics lead would be required to create business opportunities and solve problems through the analysis of large and complex data sets. Moreover, the ability to critically analyze the data using various approaches and tools that helps to transform raw details into meaningful intelligence would play a critical role in solving business problems. Through this opportunity, the individual can provide strategic direction and support in exploring new opportunities through predictive analysis and general insights about the data.

What's in it for you:

Be a part of an industry leading, Fortune 500 company.

Learn, adopt, and implement data governance best practices that impact positively across commercial value stream.

Gain wealth of experience by dealing with varied set of stakeholder and business processes.

Opportunity to strengthen business processes and implement your innovative ideas.

Opportunity to learn and develop professional competencies.

Opportunity to work across multiple regions, divisions, experience a diverse and inclusive culture.

Responsibilities:

1. Primarily responsible for providing support to the MI salesforce users ensuring their needs are met promptly and effectively.
2. Maintain regular and clear communication with clients to keep them informed about their case status and any necessary actions they need to take.
3. Ability to manage multiple cases simultaneously and prioritize tasks effectively.
4. Maintain SLA of 24 hours for providing solutions to the MI salesforce workforce.
5. Maintain quality of work by following well-defined procedures of Case Management team.
6. Maintain the KPI for the team.
7. Ensure all case management activities comply with SOX compliance.
8. Working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
9. Assess the effectiveness and accuracy of new data sources and data gathering techniques.
10. Coordinate with different functional teams to implement models and monitor outcomes.
11. Perform and understand data extraction and analysis from various sources (Salesforce.com, SOQL, etc.).

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

1. Health & Wellness: Health care coverage designed for the mind and body.
2. Flexible Downtime: Generous time off helps keep you energized for your time on.
3. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
4. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
5. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
6. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf