
Healthcare Connection Specialist
3 days ago
Business is seeking a dedicated and passionate Healthcare Connection Agent to join its outbound dialing team.
This role requires excellent communication skills, empathy, and the ability to navigate its database efficiently.
- Make outbound calls to citizens across the United States to assess their healthcare needs.
- Provide information about various healthcare providers and services within our network.
- Assist individuals in understanding their options and guide them in choosing the most suitable healthcare providers.
- Schedule appointments and follow up as necessary to ensure successful connections.
- Update customer information and call details in the database accurately.
- Meet and strive to exceed the team's weekly and monthly targets.
- Adhere to all policies, procedures, and ethical standards.
The ideal candidate will have a high school diploma or equivalent, and proven experience in customer service, sales, or telemarketing.
A basic computer skillset and proficiency in using CRM software are required. The position also offers opportunities for professional growth and development.
Job Specification- Knowledge of the healthcare industry and different healthcare providers is an advantage.
- Excellent listening and problem-solving skills are essential.
- Ability to handle rejection and stay motivated is crucial.
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