Accounting Software Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBeeTechnicalSupport Full time
Job Opportunity

We are seeking a Technical Support Specialist to join our dedicated support team. The successful candidate will provide responsive, high-quality support for our proprietary software, basic hardware, and hosting services via email, live chat, or phone.

About the Role
  • Provide technical assistance and troubleshooting support for software and hardware issues through phone, email, or live chat.
  • Use a ticketing system to create, prioritize, manage, and document customer support cases.
  • Maintain accurate and timely records for all support interactions.
  • Identify and escalate critical or recurring issues to the team lead.
  • Deliver after-hours support when required.

This role is ideal for a bright, analytical, and customer-focused individual with a strong command of English and a background in accounting or technical support.

Required Skills and Qualifications
  • Enthusiastic, quick learner with strong attention to detail.
  • Excellent English communication skills (verbal and written).
  • Experience living or studying in North America or the UK is a plus.
  • Customer-focused with a polite, professional, and tactful demeanor.
  • Strong analytical and problem-solving skills.
  • Bachelor's degree or equivalent (preferably in Accounting or Business Management).
  • 1–2 years of experience in a technical/software support role.
  • Familiarity with support tools such as ticketing systems and knowledgebases.
Benefits
  • Market-leading salary.
  • Medical coverage for self and dependents.
  • Parents medical coverage.
  • Provident fund.
  • Employee performance-based bonuses.
  • Home internet subsidy.
  • Conveyance allowance.

We offer a range of benefits to support your personal and professional growth. Our comprehensive compensation package includes market-leading salary, medical coverage, and more.

Work Environment

The full-time role is aligned with Eastern Standard Time (EST) and requires willingness to work weekends as needed. Based out of the Lahore office, you will be part of the global support team.

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