Service Partner Professional

22 hours ago


Lahore, Punjab, Pakistan Standard Chartered Full time
Job Description:
We are seeking a highly skilled Service Partner Professional to join our team in Pakistan. As a Service Partner Professional, you will play a critical role in delivering excellent service and improving overall client satisfaction.

Main Responsibilities
  • Work together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.
  • Implement the Global IMO Model and ensure adherence to DOIs.
  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.

Continuous Improvement
  • Improve the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.

Business Enablement
  • Support Relationship Managers (RM's) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters.
  • Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings, and other channel related issues.

Essential Skills
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Team player with good interpersonal skills.


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