Technical Assistance Expert

2 days ago


Karachi, Sindh, Pakistan Sunconnect Full time

Job Description:

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We are looking for a Technical Assistance Expert to join our IT team. As a key member of our team, you will provide technical assistance and support to internal users, ensuring the smooth operation of IT systems.

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Your Key Responsibilities:

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  • Provide technical support and assistance to internal users.">
  • Diagnose and resolve hardware and software issues.">
  • Assist users with software installations, updates, and configurations.">
  • Identify and troubleshoot technical issues related to hardware, software, and network connectivity.">
  • Collaborate with other IT teams to escalate and resolve complex problems.">
  • Provide remote assistance or on-site support as required.">
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Requirements:

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  • Bachelor's degree in Information Technology, Computer Science, or related field.">
  • Proven experience in providing IT support, troubleshooting, and maintenance.">
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.">
  • Familiarity with networking concepts and protocols.">
  • Excellent problem-solving and analytical skills.">
  • Strong communication and interpersonal skills.">
  • Customer-focused with a service-oriented mindset.">
  • Ability to work independently and collaboratively in a team.">
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar would be an advantage.">
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About Us:

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Sunconnect is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer service and support to our clients.



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