
Technical Assistance Expert
2 days ago
Job Description:
">We are looking for a Technical Assistance Expert to join our IT team. As a key member of our team, you will provide technical assistance and support to internal users, ensuring the smooth operation of IT systems.
">Your Key Responsibilities:
">- ">
- Provide technical support and assistance to internal users.">
- Diagnose and resolve hardware and software issues.">
- Assist users with software installations, updates, and configurations.">
- Identify and troubleshoot technical issues related to hardware, software, and network connectivity.">
- Collaborate with other IT teams to escalate and resolve complex problems.">
- Provide remote assistance or on-site support as required.">
Requirements:
">- ">
- Bachelor's degree in Information Technology, Computer Science, or related field.">
- Proven experience in providing IT support, troubleshooting, and maintenance.">
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.">
- Familiarity with networking concepts and protocols.">
- Excellent problem-solving and analytical skills.">
- Strong communication and interpersonal skills.">
- Customer-focused with a service-oriented mindset.">
- Ability to work independently and collaboratively in a team.">
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar would be an advantage.">
About Us:
">Sunconnect is a leading provider of innovative technology solutions. We are committed to delivering exceptional customer service and support to our clients.
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