Microsoft 365 Technical Support Expert

4 days ago


Karachi, Sindh, Pakistan Cloudtastic Private Limited. Full time

We are seeking a highly skilled Microsoft 365 Technical Support Expert to join our team at Cloudtastic Private Limited. In this role, you will play a crucial part in managing our Managed Microsoft 365 Support Services, providing technical assistance and resolving Microsoft 365-related issues.

Key Responsibilities
  • Provide L2/L3 support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Entra ID (Azure AD).
  • Troubleshoot email deliverability issues, phishing attacks, domain management (SPF, DKIM, DMARC), and security incidents.
  • Handle licensing assignments, optimization, and cost management.
  • Respond to escalated issues from helpdesk within defined SLAs.
  • Implement and monitor Microsoft Secure Score recommendations.

The ideal candidate will have a strong background in Microsoft 365 support and excellent troubleshooting skills. Additionally, experience with PowerShell scripting, DNS management, and email security knowledge is highly desirable.



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