
Sales and Customer Support Specialist
1 day ago
In this critical role, you will be responsible for contacting existing or potential customers to inform them about our products or services.
You will respond to customer inquiries regarding our products and the company, providing accurate and timely information.
Your primary goal is to determine customer needs by asking relevant questions and actively listening to their concerns.
When necessary, you will direct prospects to the field sales team, ensuring seamless communication and collaboration.
You will enter and update customer information in the database with precision and accuracy.
Efficiently processing orders is a key responsibility, maintaining high standards of accuracy.
Resolving customer grievances professionally is essential, upholding our company's reputation and maintaining trust.
You will exceed sales quotas and lay the groundwork for future sales opportunities by going above and beyond.
Maintaining detailed records of calls and sales is also crucial, documenting valuable insights.
Key QualificationsProven experience as a tele sales representative or in a similar sales/customer service role.
A successful track record of meeting sales targets, preferably through phone-based interactions.
Familiarity with relevant computer programs (e.g. CRM software) and telephone systems is essential.
The ability to learn about products and services, effectively communicating their features to prospects.
Excellent proficiency in English is required.
Strong communication and interpersonal skills are crucial for success in this role.
Cool-tempered individuals who can handle rejection effectively will thrive in this environment.
Outstanding negotiation skills, capable of resolving issues and addressing complaints.
A high school diploma is mandatory; a BSc/BA degree is highly desirable.
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