Customer Support Specialist

1 week ago

Karachi, Sindh, Pakistan Alemad rent a car Full time

We are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from you

Responsibilities:

  1. Build strong relationships by understanding customer needs and offering tailored solutions.
  2. Manage inbound and outbound calls with professionalism and efficiency.
  3. Minimize customer wait times by coordinating queues effectively.
  4. Clearly explain rental terms, pricing, and service policies.
  5. Verify and qualify customers per company guidelines.
  6. Handle AR and collection tasks while enhancing the overall customer experience.

Qualifications:

  1. 2-5 years of experience in customer support or call center roles.
  2. Excellent English communication skills (mandatory).
  3. Familiarity with AR processes, collections, and outbound calls.
  4. Ability to manage customer concerns professionally and meet performance targets.

What We Offer:

  1. Competitive salary, paid before the 5th of each month.
  2. 15 days of paid leave annually after one year of service.
  3. Secure, international-standard office environment.
  4. Medical insurance after 3 months of probation period.
  5. Provident fund available at the end of employment.
  6. Performance-based bonuses and recognition.

Skills Required:

  1. Fluency in English (written and spoken).
  2. Customer service expertise.
  3. Knowledge of AR and credit collection processes.
  4. Outbound call handling experience.
  5. Typing speed of 30+ WPM preferred.

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Travel Arrangements

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