Senior Manager

3 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time
About SSGC

Sui Southern Gas Company Limited is a leading energy provider in Pakistan, dedicated to delivering reliable and efficient gas services to our customers. We are committed to upholding the highest standards of quality and customer satisfaction.

We are currently seeking a highly skilled and experienced professional to join our team as Chief Manager – Tariff. In this role, you will be responsible for ensuring compliance with regulatory requirements, maintaining strong relationships with stakeholders, and preparing MIS data reports for senior management.

Key Responsibilities
  • Supervise and oversee the compliance of SSGC's license conditions, performance, and service standards, OGRA Ordinance, and other applicable laws.
  • Maintain strong working relationships with internal and external stakeholders, ensuring effective communication and collaboration.
  • Prepare and submit MIS data reports to senior management on consumer complaints, highlighting key trends and areas for improvement.
  • Coordinate and respond to audit paras for OGRA policies, procedures, rules, laws, etc., and supervise regulatory and statutory obligations.
  • Ensure the implementation of measures for improving the structure for complaints resolution and complaint management.
  • Achieve high professional and technical standards, ensuring up-to-date knowledge of relevant legislation, regulations, guidance, standards, and techniques.
  • Monitor risks and response strategies under their management, identifying potential areas for improvement.
  • Undertake any other assignments as instructed by senior management, demonstrating flexibility and adaptability.


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