Library System Support Expert
2 days ago
Job Opportunity:
We are seeking a highly motivated and detail-oriented technical support professional to provide assistance and training for library management systems worldwide.
Key Responsibilities:- Offer phone and email support to troubleshoot user queries and resolve technical issues.
- Contribute product enhancement recommendations to improve the system's functionality.
- Deliver training sessions to customers, either online or in-person.
- Ensure quality control and bug testing of new releases.
- Update knowledgebase cases and release notes.
- Maintain the user manual.
- Support product development through research and documentation.
- A stable internet connection is essential.
- A computer with up-to-date software is required.
Please submit your resume, cover letter, and relevant transcripts with a subject line including "Technical Support Position"
Essential Qualifications:- Bachelor's degree in Computer Science or an IT-related field.
- 2-3 years of experience in a similar role is preferred.
- Excellent communication and writing skills are necessary.
- The ability to solve complex technical problems is crucial.
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