
Customer Service Specialist
4 days ago
We are seeking a skilled Customer Service Specialist to join our team. The ideal candidate will be passionate about providing excellent customer support and possess strong communication and problem-solving skills.
Main Responsibilities:
• Respond to customer inquiries via chat and call, providing accurate and helpful information in a timely manner.
• Resolve customer complaints and issues, working to find effective solutions while maintaining a positive and empathetic attitude.
• Meet and exceed customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.
• Continuously strive to enhance the overall customer experience by identifying trends in customer feedback and proposing improvements to relevant processes.
• Identify areas for improvement and suggest solutions to enhance our customer service experience.
Requirements:
• Proficiency and fluency in English language with the ability to convey information clearly and concisely.
• Strong problem-solving abilities, demonstrating a patient and empathetic approach to resolving customer issues.
• Customer-focused mindset, dedicated to providing top-notch service and ensuring customer satisfaction.
• Customer service experience is mandatory.
• Graphic Designing knowledge is a plus.
• Ability to work flexible hours, including weekends and public holidays.
About the Role:
This is an entry-level full-time position, offering a competitive salary.
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