Customer Service Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Responsibilities
  • We are seeking a professional with excellent customer service skills to manage and resolve customer inquiries, concerns, and complaints regarding mobile services.
  • This role involves advising on new connections, upgrades, SIM replacements, transfer of ownerships, and resolving connectivity issues with customers' mobile services.
  • You will be responsible for ensuring accurate information is updated in clients' contract details daily.
  • Maintaining the database with up-to-date and accurate information is crucial for this position.
  • Complete all relevant documentation following established company procedures.
Job Specification
  • Fluent English speaking ability with confidence, capable of communicating with Australian, British, American, or neutral accent customers.
  • Experience in telecom customer service and understanding of telecom terminologies is essential.
  • Proficiency in IT and computer skills; experience with inbound and outbound calls is required.
  • A strong written communication skillset and international call center or telecom industry experience is desirable.

Benefits: This role offers opportunities for career growth and development in a dynamic environment.



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