
Senior Patient Advocate
5 days ago
Job Title:
Clinical Case Manager Role
Description:
We are seeking a skilled Clinical Case Manager to join our organization. As a key member of the team, you will be responsible for managing patient cases and responding to inquiries from patients.
Main Responsibilities:
- Manage patient cases and respond to patient inquiries.
- Process all phases of patient clinical assessments, handling diagnostics information, liaising with international medical centers, etc.
- Ensure exceptional patient experience through effective communication and timely issue resolution.
- Conduct regular service provider reviews and foster strong relationships.
- Liaise with global patient coordination teams to ensure high levels of patient satisfaction.
- Collaborate with internal teams to provide comprehensive services.
- Engage in remote calls and provide evaluation and coordination services to patients.
- Utilize customer relationship management (CRM) applications to manage customer pipelines.
- Communicate clearly and professionally verbally and in writing.
- Represent the organization in an ethical and professional manner.
- Cultivate and maintain good customer relationships.
- Pursue partnerships and alliances.
Required Skills and Qualifications:
- Professional-level experience working in a virtual environment; candidates will be asked to demonstrate this through references.
- Clinical training acquired through work as a nurse or doctor.
- Experience working directly with patients.
- Able to learn relevant CRM software applications to manage clients/patients.
- Solid computer skills, proficient in Microsoft applications and PowerPoint.
- MBBS/BSC Nursing or equivalent medical education is highly desirable.
- A minimum of four years of relevant work experience.
- Proven track record in meeting performance objectives.
- Strong oral and written communication skills are essential, as well as basic technical support knowledge and computer skills background.
- Effective listener able to understand customer expectations.
- Able to quickly establish rapport with clients in a way that allows for a comfortable consultation.
- Able to work remotely, serving an international customer base.
- Demonstrates commitment to ethical conduct.
- Works well under pressure and collaborates effectively as part of a team.
- Internet savvy, able to research customer details.
- Able to adapt to a flexible schedule.
- Fluent in English, both spoken and written; proficiency in other languages such as Spanish, Arabic, Russian, Chinese, etc. is considered beneficial.
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