
Chief Collections Officer
5 days ago
A skilled Credit Manager is required to provide professional credit control services and ensure risk is controlled.
Key Responsibilities:- Conduct collections activity in line with our processes, communicating with agencies and debtors both by email and by phone, ensuring a high level of customer service is always maintained.
- Meet cash collections targets, maintain client ledgers within the correct payment terms, and escalate any debtors significantly or consistently operating outside of payment terms.
- Identify disputes as early as possible and agree actions to be taken, including raising credit notes in line with procedures.
- Periodic review of sales ledger with Client Manager and regular review of accounts with agency as required.
- Highlight debtor accounts for litigation and take full responsibility to liaise with solicitors to issue LBA's and collate paperwork to enable full debtor litigation path to be completed where necessary.
- Process and allocate unreconciled and unallocated cash in a timely manner and report weekly on unallocated balances.
- Complete debt verification to ensure invoicing is valid, and can be collected when due.
- Professional demeanor, positive and flexible attitude, good inter-personal and communication skills
- Persistence and tenacity, assertiveness while maintaining a professional demeanor
- Strong written and verbal communication
- High level of accuracy and attention to detail across both manual and systems-based work
- Ability to build relationships with clients
- High levels of initiative to take ownership of tasks or issues through to resolution
- Ability to work towards and achieve individual and company targets and KPI's
- Provident fund
- Health insurance
- Mental health coverage
- Life insurance
- Role-related studies
- Parking
- Cafeteria and game room for recreation
- Birthday leave
- Long-term service award
- Company events and trips
Our ideal candidate will have a Credit Control related qualification and at least 2 years' experience working within a credit control setting for a UK company, with solid background in UK litigation action.
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