Chief Operating Officer

Job Title: Chief Operating Officer (COO)

Department:
Corporate Office – OB Hospitality Group

Location:
Lahore, Pakistan

Reports To:
Group Chief Executive Officer (CEO)

About OBHG

OB Hospitality Group (OBHG) operates five distinctive restaurant brands in Pakistan – Café Aylanto (Mediterranean), Fuchsia (Chinese & Thai), Pi (Japanese), The Mad Italian (Italian), and Fine Foods (Boulangerie). We are a leading player in the premium casual dining sector, committed to culinary excellence, operational innovation, and delivering world-class guest experiences.

Role Summary

The Chief Operating Officer (COO) will be responsible for driving operational excellence across all OBHG brands, including developing projects. This senior leadership role requires a strategic, hands-on professional who can translate the company's vision into measurable growth, profitability, and brand consistency. The COO will oversee day-to-day restaurant operations, develop high-performing teams, ensure financial performance, and scale the business through growth, innovation, guest satisfaction, and operational efficiency.

Key Responsibilities

Strategic Leadership & Growth

• Work closely with the CEO to define and execute OBHG's long-term growth strategy.
• Lead the expansion of OBHG brands through new outlets, franchising, and regional growth opportunities.
• Drive initiatives to achieve targeted EBITDA margins (15%+).

Operational Excellence

• Oversee daily operations of all OBHG brands, ensuring consistency in service, quality, and compliance.
• Implement systems, SOPs, and KPIs for efficiency, profitability, and guest satisfaction.
• Monitor restaurant performance (sales, guest satisfaction, costs) and ensure corrective actions.
• Ensure compliance with health, safety, and food quality standards.

Financial & Performance Management

• Manage P&L for all brands, with responsibility for revenue growth, cost control, and profitability.
• Implement strong financial controls and reporting systems in coordination with the CFO/Finance Team.
• Optimize supply chain and vendor management to improve cost efficiency.

Team Leadership & Development

• Lead and mentor department heads, restaurant managers, and support functions.
• Build a performance-driven culture with clear accountability and recognition.
• Oversee recruitment, training, and retention of top talent in line with OBHG's growth needs in coordination with HR.

Guest Experience & Brand Development

• Drive guest-centric strategies to enhance satisfaction, loyalty, and repeat business.
• Partner with marketing to develop innovative campaigns, seasonal menus, and brand activations.
• Ensure consistent brand positioning across all outlets.

Qualifications & Experience

• Minimum 15 years of progressive leadership experience in hospitality/restaurant management (multi-unit experience essential).
• Proven track record in driving operational excellence, profitability, and expansion.
• Strong financial acumen with experience managing P&L of large-scale operations.
• Hands-on leadership style with ability to inspire and develop teams.
• Bachelor's/Master's degree in Business Administration, Hospitality Management, or related field (international education/experience preferred).

Key Skills & Competencies

• Strategic thinker with execution capability.
• Strong leadership and people management skills.
• Excellent communication, negotiation, and decision-making ability.
• Guest-first mindset with passion for food & beverage excellence.
• Data-driven approach to problem-solving and performance management.

Why Join OBHG?

At OBHG, you will be part of a dynamic and visionary leadership team shaping the future of Pakistan's premium dining industry. This role offers the opportunity to make a significant impact, lead a growing portfolio of successful brands, and drive innovation in the hospitality sector.