Compliance Operations Manager

3 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

Join Sui Southern Gas Company Limited in the role of Deputy Manager – Compliance as we seek a highly skilled professional to oversee our compliance operations.

About the Job:

  • We are seeking a talented individual to review and analyze complaints with financial implications on a regional basis, ensuring timely responses and resolutions.
  • The successful candidate will assess Passing Unregistered Gas (PUG) complaints, taking necessary actions to resolve them according to standard rules and regulations.
  • This key role involves analyzing gas theft claims, obtaining relevant documents to ensure compliance with OGRA-approved procedures, and preparing monthly MIS reports.

You will work closely with senior management to document responses to OGRA-related queries and complaints under complaints resolution regulations procedures. Additionally, you will provide timely updates to complainants, respondents, and senior management/board as appropriate.

Key Responsibilities:

  • Review/analyze complaints having financial impacts on a regional basis when required and comments received from the concerned departments to prepare case files.
  • Assess Passing Unregistered Gas (PUG) complaints and take the necessary actions required for resolving the complaints as per the standard rules and regulations.
  • Analyze the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA's approved procedures.
  • Analyze and obtain the evidence required to justify the billings and prepare responses for OGRA.
  • Prepare monthly MIS reports on OGRA.
  • Attend hearings along with DGM-RA regarding Consumer Complaints at OGRA offices.
  • Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
  • Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate.
  • Provide timely, periodic status updates to complainants, respondents, and senior management/board as appropriate, in ongoing case resolution processes.
  • Ensure that key risks are identified, reported, recorded, and managed in a timely manner.


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