Senior Case Manager

1 day ago


Rawalpindi, Punjab, Pakistan beBeeComplaintHandler Full time
Job Description

As a key member of our team, you will be responsible for managing and overseeing ongoing cases, advising on ways to improve the service and streamline current processes. This will involve working closely with your team to identify areas for improvement and implementing changes to reduce complaints and enhance customer satisfaction.

Additionally, you will be responsible for maintaining accurate records and generating reports on trends to help inform business decisions. You will also work to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with specific customer contracts.

Key Responsibilities:
  • Manage and oversee ongoing cases, advising on ways to improve the service and streamline current processes
  • Maintain accurate records and generate reports on trends
  • Work to achieve SLAs and KPIs in line with specific customer contracts
  • Identify areas for improvement and implement changes to reduce complaints and enhance customer satisfaction
Requirements

To succeed in this role, you will need:

  • At least 2 years' experience working within a similar role
  • Excellent understanding of complaint handling and analysis skills
  • Experience embedding internal strategies to minimize complaint handling time
  • Strong ability to work collaboratively with different teams across the business
  • Excellent levels of attention to detail to ensure accuracy and quality
Benefits

This role offers:

  • Market-competitive salary
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
Work Details

This role is based in DHA Sector F Rwp and requires work from office. The shift time is 10am-7pm.



  • Rawalpindi, Punjab, Pakistan beBeeSoftware Full time

    Job OverviewThis is an exciting opportunity to leverage your technical expertise as a Software Quality Assurance (SQA) Engineer. You will play a pivotal role in ensuring the quality and performance of applications by identifying, documenting, and resolving defects before deployment.Key Responsibilities:Design, develop, and execute test cases, test plans, and...

  • QA Software Tester

    1 day ago


    Rawalpindi, Punjab, Pakistan beBeeSoftware Full time

    Are you a motivated and detail-oriented individual looking for a new challenge? We are seeking a QA Executive to join our team!Job Description:Our ideal candidate will play a key role in ensuring the quality and reliability of our software applications. You will execute comprehensive test plans, identify defects, and collaborate with cross-functional teams...


  • Rawalpindi, Punjab, Pakistan beBeeSoftware Full time

    Job Summary We are seeking a skilled Software Quality Assurance (SQA) Professional to drive the quality and performance of our applications. The ideal candidate will have hands-on experience in manual and automated testing, ensuring seamless system functionality.Key Responsibilities include:Designing, developing, and executing comprehensive test cases, test...


  • Rawalpindi, Punjab, Pakistan 9D-Technologies & Hazel Mobile Full time

    Work with the Chief Product Officer (CPO) to organize and lead all Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Provide guidance and support to all team members in best practices and continuous improvement. Identify and remove any obstacles that may hinder the team's progress and ensure a smooth workflow....


  • Rawalpindi, Punjab, Pakistan beBeeBackendDeveloper Full time

    At Translation Empire, we are seeking an experienced software engineer to fill a Senior Backend Developer position.The primary focus of this role is to design and develop scalable server-side logic, define and maintain the central database, and ensure high performance and responsiveness to requests.Responsibilities include:Managing back-end services and data...


  • Rawalpindi, Punjab, Pakistan beBeeBusiness Full time

    Job Title:">We are seeking a skilled Senior Business Insights Specialist to lead data analysis initiatives, manage complex datasets, and mentor junior team members. This role involves in-depth data analysis, strategic decision-making support, and advanced reporting.">">Design and develop advanced business intelligence dashboards and reports.">Lead the...


  • Rawalpindi, Punjab, Pakistan beBeeAccountant Full time

    Accounting ProfessionalAbout the Role:We are seeking an experienced accounting professional to join our team. The ideal candidate will have expertise in accounts, payroll, taxation, expense/payout management, and regulations.Responsibilities:Expert bookkeeping.Excellent interpersonal skills.Preparation of UK VAT returns.Preparation of Annual accounts.Written...


  • Rawalpindi, Punjab, Pakistan beBeeProject Full time

    About the Job:This is an exceptional job opportunity to join a leading translation and interpretation company. We are looking for a full-time Assistant Project Manager with background experience in project management or client management.Responsibilities:Own the project's requirements and manage its delivery. Be responsible for managing the budget and cost....


  • Rawalpindi, Punjab, Pakistan beBeeFinancial Full time

    Job SummaryAs a key member of the finance team, you will be responsible for independently managing end-to-end payroll, including onboarding and offboarding employees. You will perform digital banking transactions, including vendor payments and salary disbursements under the role of verifire. Conduct audits of financial statements, banking transactions, and...


  • Rawalpindi, Punjab, Pakistan beBeeProduct Full time

    About the RoleWe are looking for a Product Owner to drive product development and innovation. This strategic role requires a motivated individual with excellent communication skills to collaborate with cross-functional teams.Job ResponsibilitiesCollaborate closely with teams to improve the product.Develop business cases and user stories for new features.Work...