Customer Service Liaison

1 day ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Overview

The role of a Customer Service Liaison involves providing exceptional customer experience by responding to inquiries, resolving issues, and exceeding customer expectations.

Key Responsibilities
  1. Maintain accurate records of customer interactions and process customer accounts in a timely manner.
  2. Resolve customer complaints via phone, email, mail, or social media in a professional and courteous manner.
  3. Utilize computer technology to handle high call volumes and provide efficient customer service.
  4. Suggest solutions when a product malfunctions or does not meet customer expectations.
  5. Inform customers of deals and promotions to increase sales and revenue.
  6. Sell products and services to meet personal/team sales targets and call handling quotas.
  7. Assist with placement of orders, refunds, or exchanges, and advise on company information as needed.
  8. Provide accurate, valid, and complete information by using the right methods/tools.
  9. Meet all communication procedures, guidelines, and policies to ensure seamless customer interactions.
Requirements
  • A high school diploma or equivalent is required.
  • 0-3 years of experience in a related field or area is preferred.
  • The candidate should have knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • This role relies on instructions and pre-established guidelines to perform the functions of the job.
Benefits

The ideal candidate will be able to maintain excellent service standards and achieve high customer satisfaction.



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