Operational Excellence Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeImprovement Full time 800,000 - 1,000,000

Job Title: Operational Excellence Leader

About the Role

We are seeking a seasoned professional to lead our operational excellence initiatives. As an Operational Excellence Leader, you will be responsible for driving process improvements across the organization.

Key Responsibilities
  • Lead the full lifecycle of priority projects from problem definition to stable rollout, defining scope, objectives, timelines, owners, baselines, and success metrics.
  • Form and run cross-functional working groups, establishing governance rituals, minutes, action trackers, and decision logs for clear audit trails.
  • Produce comprehensive delivery artifacts before rollout, including project plans, RACI matrices, risk and issue logs, data readiness checklists, UAT plans and cases, SOPs, communications packs, and training materials.
  • Coordinate with IT teams for form logic, data flows, and system updates, defining acceptance criteria, running UAT, resolving defects, and obtaining business sign-offs.
  • Pilot solutions with a control approach where relevant, tracking coverage, exceptions, and support tickets, escalating risks early with evidence.
  • Plan and execute change management and training for scale-up, ensuring version control and proper archival of all documents and approvals.
  • Establish KPIs and dashboards to monitor performance post-go-live, reporting progress, risks, and recommendations to the steering committee on a fixed cadence.
  • Coach analysts and project coordinators to strengthen planning, documentation quality, and stakeholder engagement.
  • Drive continuous improvement using feedback from schools and area offices to refine SOPs, forms, and communications.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Experience in process improvement and change management.
  • Knowledge of project management methodologies and tools.

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