
Card Production and Maintenance Specialist
6 days ago
This position is responsible for overseeing the smooth functioning of all operational activities related to issuance, delivery and maintenance of debit cards ensuring a seamless and efficient operation. This role ensures compliance with regulatory guidelines internal policies and industry standards while delivering excellent service to cardholders.
Key Responsibilities:- Process applications for all debit cards branch & branchless by ensuring all required documentation.
- Coordinate with card production vendors to ensure timely production.
- Coordinate with courier for timely delivery of debit cards.
- Handle all types of customer inquiries related to debit card issuance delivery activation and transactions.
- Resolve customer complaints and issues promptly and professionally related to debit cards.
- Provide detailed information and assistance regarding card features benefits and usage.
- Prepare reports on debit card performance and operational efficiency.
- Ensure compliance with bank policies procedures and regulatory requirements.
- Stay updated on industry trends and regulatory changes related to debit card operations.
- Work closely with the branch & branchless banking teams customer service and other relevant departments to streamline card operations.
- Coordinate with external vendors and service providers for card production and related services.
- Initiate improvements aimed at enhancing card services customer experience and operational efficiency.
- Monitor stock reports and restock cards as per business plan.
At least 4 years of experience including at least 1 year in ADC Operations. Strong knowledge of PSD Regulations and local and international card schemes. Proficiency in card management software and banking systems. Proficient in MS Word MS Excel MS Office MS Access & PowerPoint. Analytical skills to detect fraud and resolve transaction issues. Problem-solving skills.
Company OverviewMobilink Microfinance Bank Ltd. provides banking services to over 42 million registered users across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies the bank operates with over 100 branches and 200000 branchless banking agents providing various financial services to customers.
Why Choose UsWe are committed to empowering millions with the tools necessary to succeed in the digital age. Our team is dedicated to making a positive impact in the lives of our customers and community. We offer a dynamic work environment where innovation and entrepreneurship thrive.
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