Debit Card Operations Manager

5 days ago


Islamabad, Islamabad, Pakistan Mobilink Microfinance Bank Ltd Full time
Job Description

The ideal candidate will be responsible for managing the entire lifecycle of debit cards from application processing to delivery and maintenance. This role requires strong analytical and problem-solving skills to ensure compliance with regulatory guidelines and internal policies.

Key Responsibilities:
  1. Manage debit card applications through the entire process ensuring accuracy and timeliness.
  2. Coordinate with external vendors for card production and delivery.
  3. Develop and maintain relationships with courier services to ensure timely delivery of debit cards.
  4. Respond to customer inquiries and resolve any issues related to debit card issuance delivery activation and transactions.
  5. Prepare and present reports on debit card performance and operational efficiency.
  6. Strengthen collaboration between different departments to enhance card services customer experience and operational efficiency.
  7. Identify areas for improvement and implement new processes and procedures to optimize card services.
Qualifications

At least 4 years of experience in ADC Operations or a related field. Strong knowledge of PSD Regulations and local and international card schemes. Proficiency in card management software and banking systems. Excellent communication and problem-solving skills.

Our Values

At Mobilink Microfinance Bank Ltd. we prioritize customer satisfaction and employee well-being. We strive to create a culture of innovation and teamwork where everyone feels valued and empowered to contribute their best work.



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