E-commerce Process Manager

7 hours ago


Lahore, Punjab, Pakistan Full Circle Agency Full time
About the Role

We are seeking a detail-oriented E-commerce Process Supervisor to oversee and monitor our internal workflows and client communication standards. This mid-level role will ensure our established processes are followed, clients receive timely responses, and any operational gaps are addressed.

Key Responsibilities
  • Task Monitoring: Track and verify the timely completion of tasks across various teams to maintain consistent productivity.

  • Client Communication Oversight: Ensure clients receive prompt and professional responses, aligning with agency communication standards.

  • Process Adherence: Supervise and ensure compliance with established workflows and protocols across the team.

  • Quality Control: Conduct regular checks on process adherence and task execution to identify any potential issues or bottlenecks.

  • Proactive Issue Identification: Identify workflow disruptions or inefficiencies and report these findings to department leads to address any operational gaps.



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