
Customer Support Specialist
2 weeks ago
We are seeking a Customer Support Professional to join our team.
This role is ideal for an individual with excellent communication skills, able to provide satisfactory solutions to customer queries through written and verbal communications.
Responsibilities
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
Key Qualifications:
- Hands-on problem solving ability
- The ability to communicate technical information in a simple manner
What We Offer:
- Medical Insurance & OPD
- Provident Fund
- Leave Encashment
- Annual leaves
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
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