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Customer Experience Specialist

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Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

The Partner Support Specialist role within the Operations department is designed to provide exceptional customer service and support to customers via call. We are seeking individuals with experience in dealing with international customers, as well as those who possess strong personality, passion, and work ethic traits.

Key Responsibilities:

  1. Deliver a high-quality customer experience as measured by performance objectives and in accordance with company core values.
  2. Assist customers with their items purchased through the ecommerce website.
  3. Convey interest in each customer through courtesy, attention, and a friendly image.
  4. Provide alternatives to products/items that are not available on the ecommerce website.
  5. Follow standard processes and procedures when providing resolutions.
  6. Stay up-to-date with latest updates on system information, process changes, and future updates.
  7. Overcome objections and handle customer push backs effectively.

Requirements

  • Critical thinking skills to resolve complex customer issues.
  • Excellent time management skills to prioritize tasks efficiently.
  • Specialist focus to deliver exceptional customer experiences.
  • Organizing skills to manage multiple customer interactions simultaneously.
  • Priority setting skills to allocate resources effectively.
  • Problem-solving skills to address customer concerns proactively.
  • Professional composure to maintain a positive attitude under pressure.