Customer Experience Specialist

18 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Services Role Overview

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This role involves engaging with customers to resolve issues and address concerns. As a Customer Retention Specialist, the mission is to maintain high retention rates by providing outstanding service and offering effective solutions.

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The responsibilities of this position include:

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  • Engaging with customers over the phone to resolve issues and address concerns.\
  • Identifying and capitalizing on upsell opportunities.\
  • Using proactive retention techniques to turn cancellations into opportunities.\
  • Educating customers on products, services, and unique selling points.\
  • Building lasting relationships to encourage loyalty and repeat business.\
  • Conducting negotiations that are fair to both the customer and the company.\
  • Promptly addressing customer queries and complaints.\
  • Working closely with the UK team, sharing updates on customer interactions.\
  • Managing KPIs and ensuring excellent customer service standards.


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