Supervisor - Patient Access

23 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

**Supervisor - Patient Access Position**

Job Requirements

We are seeking an experienced individual to fill this role, which requires strong teamwork and team motivation skills, as well as coaching and counselling abilities.

Key Responsibilities
  • Monitor and coach the Contact Center team to ensure they meet performance targets.
  • Answer all incoming calls and chats at the Hospital Contact Center.
  • Minimize shift leakages and daily shrinkage by utilizing complete login hours from each CSR.
  • Provide assistance to the Coordinator for meeting targets for the department.
  • Act as a communication channel between CSRs and Management.

The ideal candidate will have minimum 3 years of Contact Center experience as Agent, Team Leader or Team Coordinator, with good knowledge of OPMS and AKUH Systems.



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