
Patient Access Role Supervisor
21 hours ago
**Patient Access Supervisor Role Overview**
Job ObjectivesThis role is responsible for ensuring that the Contact Center team meets performance targets and provides excellent customer service.
Key Responsibilities- Coach the Contact Center team on AKUH Contact Center System & Product knowledge.
- Answer all inbound calls and chats received at the Hospital Contact Center.
- Minimize shift leakages and daily shrinkage by utilizing complete login hours from each CSR.
- Respond to live queries of CSRs during their shift.
- Ensure appointment accuracy in OPMS from all CSRs as per given guidelines.
- Strong coordination with all departments (Clinic Supervisors / Coordinators and Unit Receptionists).
- Conduct random calls evaluation (both live and recorded) for performance evaluation and coaching.
- Assist Contact Center Management in achieving hourly & daily Service Level and Drop Ratio targets.
- Ensure compliance with all HR & Contact Center Policies & Procedures by himself & team.
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Supervisor - Patient Access
20 hours ago
Karachi, Sindh, Pakistan beBee Careers Full time**Supervisor - Patient Access Position**Job RequirementsWe are seeking an experienced individual to fill this role, which requires strong teamwork and team motivation skills, as well as coaching and counselling abilities.Key ResponsibilitiesMonitor and coach the Contact Center team to ensure they meet performance targets.Answer all incoming calls and chats...
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Patient Access Supervisor
21 hours ago
Karachi, Sindh, Pakistan beBee Careers Full time**Patient Access Supervisor Role**Job DescriptionThis is a supervisory position responsible for monitoring and coaching the Contact Center team to achieve performance targets.ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats received at the Hospital Contact Center.Minimize shift...
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Healthcare Access Manager
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Patient Services Coordinator
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Patient Care Coordinator
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