Hospital Operations Analyst

2 days ago


Karachi, Sindh, Pakistan Aga Khan University Full time

Aga Khan University Hospital's Department of Anaesthesia is seeking a skilled and experienced Professional to join our team as a Surgical Support Manager. In this role, you will be responsible for effectively coordinating with support services, working closely with the Business Manager to ensure patient satisfaction, and maintaining service standards.

Responsibilities
  • Maintain and develop reports and trends of indicators, perform statistical analysis, and prepare performance reports area-wise.
  • Meet consultants to ensure their satisfaction, follow up to resolve complaints, and provide timely feedback about the issues to the Business Manager or designee.
  • Effectively coordinate with support services and work closely with the Business Manager to ensure patient satisfaction and maintain service standards.
  • Enter patient billing daily, update it as billing is resolved, run pending billing daily, and close it.
  • Identify Admin staff training and learning needs.
  • Assist Assistant Manager in ensuring prompt completion of tasks.
  • Conduct studies of indicators by collecting data, analyzing it, and making recommendations.
  • Identify inter-departmental gaps OR/RR/SDC/CSSD and work on them to improve patient flow.

We are committed to providing a safe and respectful work environment.



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