Cloud Ecosystem Consultant

4 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time
About the Role

We are looking for a Cloud Ecosystem Consultant to join our team at DigitalOcean LLC. As a key member of our organization, you will be responsible for delivering innovative solutions that drive business growth and customer success.

Key Responsibilities
  • Technical Consultation & Architecture Design:
    • Develop and maintain deep expertise in DigitalOcean's product portfolio and cloud ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
    • Conduct regular technical consultation sessions and workshops to empower customers.
    • Maintain knowledge of cloud infrastructure best practices and recent technologies through certifications and coursework.
  • Proactive Customer Engagement & Growth:
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct QBRs with key accounts to assess progress and understand evolving needs.
    • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions.
    • Collaborate with internal teams to align customer needs with DigitalOcean's strategic goals.
    • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly.
    • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.
    • Contribute to internal and external technical documentation and provide training for DigitalOcean's teams and partners.
  • Tooling & Efficiency:
    • Develop tools and scripts to streamline DigitalOcean's technical engagements, improving efficiency.
    • Stay current with industry trends and best practices to enhance customer engagement strategies.


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