Cloud Infrastructure Specialist

4 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time
About the Role

We are seeking a Cloud Infrastructure Specialist to join our team at DigitalOcean LLC. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Technical Consultation & Architecture Design:
    • Develop deep expertise in DigitalOcean's product portfolio and cloud ecosystem.
    • Design, diagram, and plan infrastructure architectures tailored to customer use cases.
    • Conduct technical consultation sessions and workshops to empower customers.
    • Maintain knowledge of cloud infrastructure best practices and recent technologies.
  • Proactive Customer Engagement & Growth:
    • Partner with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct quarterly business reviews (QBRs) to assess progress and align strategies.
    • Identify opportunities for cost reduction and performance optimization.
    • Collaborate with internal teams to align customer needs with DigitalOcean's goals.
    • Monitor customer usage trends, identify potential risks, and uncover new opportunities.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges.
    • Deliver compelling presentations to articulate DigitalOcean's offerings to customers.
    • Contribute to internal and external technical documentation.
  • Tooling & Efficiency:
    • Develop tools and scripts to streamline DigitalOcean's technical engagements.
    • Stay current with industry trends and best practices.


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