Customer Success Representative

1 week ago


Islamabad, Islamabad, Pakistan PAKFIT Full time

PAKFIT is Pakistan's first comprehensive fitness consultation firm, dedicated to redefining fitness with a commitment to expertise and convenience. Since 2018, we've transformed fitness journeys for over 50,000+ clients nationwide with our holistic approach.

Our cutting-edge application offers connections to local gyms and freelance trainers, a robust e-commerce platform, a thriving fitness community, and personalized nutrition and food recommendations. We pride ourselves on our money-back guarantee policy, ensuring guaranteed results for our clients.

About the Position

This is a full-time on-site role for a Customer Success Manager – Sales located in Islamabad. The successful candidate will be responsible for ensuring customer satisfaction, retaining existing customers, building strong relationships, and providing exceptional customer service.

Duties and Responsibilities

  • Providing excellent customer service and support
  • Developing and implementing plans to increase customer loyalty
  • Analysing customer data to inform business decisions
  • Fostering relationships to ensure a positive customer experience

Essential Qualifications

  • Strong customer service and relations skills
  • Analytical skills for data analysis
  • Communication skills for effective relationship building
  • Independent and team-oriented working style
  • Bachelor's degree in a relevant field
  • Relevant experience in the fitness industry (a plus)


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