
Customer Success Consultant
2 weeks ago
As a Customer Success Representative at ATSG, you will be responsible for ensuring the success of our high-value customers. This involves providing exceptional customer support and service request management, while also developing and maintaining positive relationships with these accounts.
Key Responsibilities- Customer Support: Serve as the primary point of contact for Select-level accounts, handling inbound customer requests for services, escalations, and general inquiries.
- Escalation and Issue Resolution: Coordinate with technical support and engineering teams to address issues and escalate complex cases when necessary.
- Follow-up and Documentation: Follow up on service requests to ensure prompt, accurate solutions are provided, and customers are satisfied with the outcomes. Maintain accurate records of all customer interactions and outcomes in CRM/CSM and ticketing systems.
We are looking for someone who can develop and maintain positive relationships with our Select-level customers to foster customer loyalty and retention.
- Relationship Building: Develop and maintain a positive relationship with Select level customers to foster customer loyalty and retention.
- Communication: Keep Select-level customers informed on the status of their service requests and provide regular updates on service developments.
- Cross-Sell and Upsell Opportunities: Identify potential service needs and communication opportunities for additional support or services to relevant account managers or sales representatives.
- Process Improvement: Prepare reports on service request trends, response times, and resolution effectiveness for Select-level accounts, identifying potential areas for process improvements.
You will be responsible for maintaining accurate records of all customer interactions and outcomes, and preparing reports on service request trends and resolution effectiveness.
- Record Keeping: Maintain accurate records of all customer interactions and outcomes in CRM/CSM and ticketing systems.
- Reporting: Prepare reports on service request trends, response times, and resolution effectiveness for Select-level accounts, identifying potential areas for process improvements.
- Knowledge Sharing: Document common issues and resolution procedures to enhance knowledge-sharing within the team.
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Customer Success Manager
6 days ago
Islamabad, Islamabad, Pakistan Cloudelligent Full timePosition Title: Customer Success ManagerLocation: Islamabad (Work from Office)Job Timings: 6pm-3am PKTAbout CloudelligentCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen...
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Customer Success Representative
1 week ago
Islamabad, Islamabad, Pakistan PAKFIT Full timePAKFIT is Pakistan's first comprehensive fitness consultation firm, dedicated to redefining fitness with a commitment to expertise and convenience. Since 2018, we've transformed fitness journeys for over 50,000+ clients nationwide with our holistic approach.Our cutting-edge application offers connections to local gyms and freelance trainers, a robust...
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Customer Success Manager Sales
1 week ago
Islamabad, Islamabad, Pakistan PAKFIT Full timeCompany DescriptionSince 2018, PAKFIT has been transforming fitness journeys for over 50,000+ clients nationwide as Pakistan's first comprehensive fitness consultation firm. We offer a holistic approach to fitness, incorporating nutrition, workouts, and emotional well-being with guaranteed results supported by our money-back guarantee policy. Our...
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Customer Success Expert
3 days ago
Islamabad, Islamabad, Pakistan Alachisoft Full timeAbout the OpportunityThis is an exciting opportunity to join our team as a Technical Team Manager and help us drive the success of our enterprise-level customers.The successful candidate will have experience leading technical teams and driving customer success.You will be responsible for mentoring the Customer Success Team and overseeing the entire customer...
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Immigration Consultant Expert
2 days ago
Islamabad, Islamabad, Pakistan Cross river consultant Full timeCompany OverviewCross River Consultant is a leading provider of immigration services, committed to delivering exceptional results and building long-term relationships with our clients. Our team of experts works tirelessly to ensure that every case receives personalized attention and expert care.Job DescriptionThis role requires a highly skilled Visa...
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Customer Success Ambassador
2 weeks ago
Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full timeAt dinCloud Pakistan, An ATSG Company, we are seeking a skilled and experienced Customer Success Ambassador to join our team. As a key member of our account management team, you will be responsible for ensuring the success of our Select-level customers.Job Summary:The ideal candidate will have 5+ years of related experience in IT and technical staff...
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Customer Success Manager
3 weeks ago
Islamabad, Islamabad, Pakistan Edge Full timeAt Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global HR Tech ecosystem platform that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. By making...
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Customer Success Architect
2 weeks ago
Islamabad, Islamabad, Pakistan FuseMachines Full timeAbout the RoleThis full-time position requires strong technical skills and a customer-centric approach. As the primary technical liaison for customers, you will ensure successful integration and implementation of the ArcSpan AMS Platform and audience tools suite.The ideal candidate will have hands-on experience integrating with advertising platforms such as...
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Customer Success Executive
1 week ago
Islamabad, Islamabad, Pakistan APIMATIC Full timeAPIMatic, through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumersAPIMatic's free tools are used in 200+...
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Customer Success Strategist
3 days ago
Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full timeJob Description:Expertise in eCommerce platform management, customer support, and reporting.We are looking for an experienced professional to manage our eCommerce operations. The successful candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes. They will be responsible for...
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Customer Success Manager
1 week ago
Islamabad, Islamabad, Pakistan ibex Full timeAbout the Role:The Customer Success Manager will be responsible for acting as a liaison between our customer and the respective client. This role involves providing assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Your Key Responsibilities:Provide information about products and...
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Customer Success Associate
6 days ago
Islamabad, Islamabad, Pakistan Catkin Engineering Sale & Services (Pvt) Ltd Full timeAbout Us: We are a well-established solar systems firm based in Islamabad, Pakistan. Our mission is to provide high-quality solar energy solutions to our customers. We are seeking highly motivated and result-oriented female sales officers to join our team. The successful candidates will have a degree in engineering or business and at least 1-2 years of...
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Customer Success Expert
6 days ago
Islamabad, Islamabad, Pakistan ibexl Full timeJob Overview">At ibex, Pakistan, we're seeking a highly skilled Customer Success Expert for our Voice Program within the Operations department. The ideal candidate will provide exceptional customer support to U.S.-based clients, addressing their queries and concerns through call resolution while adhering to defined processes.">Key Responsibilities">">Deliver...
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Customer Success Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan ibexl Full timeJob Overviewibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with...
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Customer Success Representative
2 weeks ago
Islamabad, Islamabad, Pakistan ATSG Full timeAbout the job Customer Success RepresentativeEssential Job Functions:Customer Support and Service Request ManagementServe as the primary point of contact for Select-level accounts, handling inbound customer requests for services, escalations, and general inquiries.Coordinate with technical support and engineering teams to address issues and escalate complex...
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Enterprise Customer Success Specialist
3 days ago
Islamabad, Islamabad, Pakistan APIMATIC Full timeAbout UsAPIMatic is headquartered in New Zealand with teams in Auckland, North America, and Islamabad. We are rapidly expanding our global presence, driven by our commitment to delivering innovative solutions that empower businesses to succeed in today's digital landscape.Job RequirementsThe successful candidate will have the following qualifications:2-4...
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Enterprise Customer Success Manager
3 weeks ago
Islamabad, Islamabad, Pakistan Motive Full timeAbout the Role:As a Customer Success Manager - Enterprise, you will report to the Senior Manager of Customer Success Enterprise Accounts, and be the face of Motive to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, CSMs...
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Senior Customer Success Manager
1 week ago
Islamabad, Islamabad, Pakistan APIMATIC Full timeAbout the RoleThis is an exciting opportunity to join our dynamic team as a Senior Customer Success Manager. You will be responsible for developing and executing tailored strategies to meet the unique needs of our clients, ensuring seamless integration and maximum utilization of our products.Key Responsibilities:Conduct in-depth analysis of client...
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Customer Success Happiness Analyst
3 weeks ago
Islamabad, Islamabad, Pakistan InEvent, Inc. Full timeABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different...
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Customer Success Happiness Analyst
3 weeks ago
Islamabad, Islamabad, Pakistan InEvent Full timeLocation: Islamabad, Islamabad Capital Territory, PakistanABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event...