Customer Success Expert

3 days ago


Islamabad, Islamabad, Pakistan Alachisoft Full time
About the Opportunity

This is an exciting opportunity to join our team as a Technical Team Manager and help us drive the success of our enterprise-level customers.

The successful candidate will have experience leading technical teams and driving customer success.

You will be responsible for mentoring the Customer Success Team and overseeing the entire customer lifecycle.

Key Responsibilities include:

  • Helping to lead and mentor the Customer Success Team
  • Oversight of the entire customer lifecycle from conversion, onboarding, to renewal
  • Ensuring consistent delivery of exceptional value and service
  • Collaboration with sales to expand opportunities within existing accounts
  • Participation in regular customer technical reviews to understand their changing needs
  • Collaboration internally to incorporate customer needs into our solution

About Our Technology Stack

We use a range of technologies including .NET, Java, and NCache to deliver high-performance solutions to our customers.

NCache is a high-performance Open Source Distributed Cache used by various organizations in the US, UK, and Western Europe.

You will work with our technology stack to develop solutions that meet the needs of our customers.



  • Islamabad, Islamabad, Pakistan ibexl Full time

    Job Overview">At ibex, Pakistan, we're seeking a highly skilled Customer Success Expert for our Voice Program within the Operations department. The ideal candidate will provide exceptional customer support to U.S.-based clients, addressing their queries and concerns through call resolution while adhering to defined processes.">Key Responsibilities">">Deliver...


  • Islamabad, Islamabad, Pakistan GHL Success Path Full time

    About the RoleWe are looking for a skilled CRM Automations Expert to join our team. The successful candidate will have expertise in CRM automation, customer journey mapping, lifecycle marketing, and behavioral automation. They will be responsible for developing, optimizing, and managing automated workflows to enhance customer engagement and operational...


  • Islamabad, Islamabad, Pakistan APIMATIC Full time

    APIMatic, through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumersAPIMatic's free tools are used in 200+...


  • Islamabad, Islamabad, Pakistan Cloudelligent Full time

    Position Title: Customer Success ManagerLocation: Islamabad (Work from Office)Job Timings: 6pm-3am PKTAbout CloudelligentCloudelligent is Cloud-native consultancy and AWS Advanced consulting partner We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen...


  • Islamabad, Islamabad, Pakistan GHL Success Path Full time

    | Finance & Accounts Senior Executive | R2R Specialist (GL and Reporting) |Company DescriptionGHL Success Path is a Top Rated Plus Upwork agency for CRM Implementation Services based in Pakistan, specializing in optimizing business processes through automation and customer relationship management solutions.Role DescriptionWe are seeking a talented CRM...


  • Islamabad, Islamabad, Pakistan Zameen Full time

    Zameen.com is a pioneering company in the Pakistani real estate industry, providing a platform for buyers and sellers to connect seamlessly. As a sales executive, you will play a crucial role in driving business growth and expanding our customer base.Our Mission:We are committed to providing a seamless experience for our customers by connecting them with...


  • Islamabad, Islamabad, Pakistan Futuresol Tech Full time

    In the ever-evolving world of Information Technology, companies must stay ahead of the curve to remain competitive. As a Technical Application Specialist at Futuresol Tech, you will have the opportunity to contribute significantly to our clients' success by providing expert IT support and guidance.Main Tasks:Offer high-quality technical support services to...


  • Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time

    At dinCloud Pakistan, An ATSG Company, we are seeking a skilled and experienced Customer Success Ambassador to join our team. As a key member of our account management team, you will be responsible for ensuring the success of our Select-level customers.Job Summary:The ideal candidate will have 5+ years of related experience in IT and technical staff...


  • Islamabad, Islamabad, Pakistan FuseMachines Full time

    About the RoleThis full-time position requires strong technical skills and a customer-centric approach. As the primary technical liaison for customers, you will ensure successful integration and implementation of the ArcSpan AMS Platform and audience tools suite.The ideal candidate will have hands-on experience integrating with advertising platforms such as...


  • Islamabad, Islamabad, Pakistan InEvent, Inc. Full time

    ABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event tech company with InEventers in over 13 different...


  • Islamabad, Islamabad, Pakistan PAKFIT Full time

    PAKFIT is Pakistan's first comprehensive fitness consultation firm, dedicated to redefining fitness with a commitment to expertise and convenience. Since 2018, we've transformed fitness journeys for over 50,000+ clients nationwide with our holistic approach.Our cutting-edge application offers connections to local gyms and freelance trainers, a robust...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Job Description:Expertise in eCommerce platform management, customer support, and reporting.We are looking for an experienced professional to manage our eCommerce operations. The successful candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes. They will be responsible for...


  • Islamabad, Islamabad, Pakistan ibex Full time

    About the Role:The Customer Success Manager will be responsible for acting as a liaison between our customer and the respective client. This role involves providing assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Your Key Responsibilities:Provide information about products and...


  • Islamabad, Islamabad, Pakistan InEvent Full time

    Location: Islamabad, Islamabad Capital Territory, PakistanABOUT INEVENTInEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.WHO WE AREInEvent is a remote event...


  • Islamabad, Islamabad, Pakistan PointofIT Full time

    Location: Evacuee Trust Complex, F-5 Islamabad (Onsite)Shift Timings: 8 PM – 5 AM (Night Shift)Experience Required: Minimum 3 years in Customer Success or Account Management, specifically in the Medical Billing industry.Join Our Team at PointofIT Pvt LtdWe're seeking an experienced Customer Success Manager with a strong background in Medical Billing to...


  • Islamabad, Islamabad, Pakistan ATSG Full time

    About the RoleAs a Customer Success Representative at ATSG, you will be responsible for ensuring the success of our high-value customers. This involves providing exceptional customer support and service request management, while also developing and maintaining positive relationships with these accounts.Key ResponsibilitiesCustomer Support: Serve as the...


  • Islamabad, Islamabad, Pakistan WellnessLiving Systems Inc. Full time

    At WellnessLiving Systems Inc., we're passionate about empowering businesses with a value-driven platform that's reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business. As a Customer Support Expert, you'll be the first point of contact for our customers, driven by a genuine passion for helping others and...


  • Islamabad, Islamabad, Pakistan GHL Success Path Full time

    Company OverviewGHL Success Path is a Top Rated Plus Upwork agency specializing in CRM Implementation Services, based in Pakistan. We optimize business processes through automation and customer relationship management solutions.Job DescriptionWe seek a talented CRM Automations Expert to join our team in Islamabad. This is a full-time hybrid role with the...


  • Islamabad, Islamabad, Pakistan Catkin Engineering Sale & Services (Pvt) Ltd Full time

    About Us: We are a well-established solar systems firm based in Islamabad, Pakistan. Our mission is to provide high-quality solar energy solutions to our customers. We are seeking highly motivated and result-oriented female sales officers to join our team. The successful candidates will have a degree in engineering or business and at least 1-2 years of...


  • Islamabad, Islamabad, Pakistan RAVON Full time

    Job Title: Customer Acquisition Expert Ravon is seeking a skilled Customer Acquisition Expert to join our team. In this role, you will be responsible for generating high-quality leads, introducing our products/services, and setting appointments for our sales team. Key Responsibilities:Generate high-quality leads through outbound calls and other outreach...