
Customer Success Expert
3 days ago
This is an exciting opportunity to join our team as a Technical Team Manager and help us drive the success of our enterprise-level customers.
The successful candidate will have experience leading technical teams and driving customer success.
You will be responsible for mentoring the Customer Success Team and overseeing the entire customer lifecycle.
Key Responsibilities include:
- Helping to lead and mentor the Customer Success Team
- Oversight of the entire customer lifecycle from conversion, onboarding, to renewal
- Ensuring consistent delivery of exceptional value and service
- Collaboration with sales to expand opportunities within existing accounts
- Participation in regular customer technical reviews to understand their changing needs
- Collaboration internally to incorporate customer needs into our solution
About Our Technology Stack
We use a range of technologies including .NET, Java, and NCache to deliver high-performance solutions to our customers.
NCache is a high-performance Open Source Distributed Cache used by various organizations in the US, UK, and Western Europe.
You will work with our technology stack to develop solutions that meet the needs of our customers.
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