
Restaurant Operations Leader
14 hours ago
The successful candidate will oversee restaurant operations, driving revenue growth and customer satisfaction. Key responsibilities include:
- Developing and implementing business plans to meet customer demands.
- Conferencing with customers and stakeholders to identify opportunities and challenges.
- Evaluating competitors and market trends to inform business strategies.
- Preparing financial projections, analyses, and estimates to ensure profitability.
- Attracting customers through marketing, advertising, and customer relations programs.
- Maintaining customer satisfaction by monitoring, evaluating, and auditing food, service, environment, and customer preferences.
- Building relationships with customers and supporting Restaurant Managers in delivering exceptional customer experiences.
The ideal candidate will have excellent communication skills, strong customer service abilities, and a deep understanding of various cuisines. They will be responsible for:
- Developing and executing sales promotions to drive revenue growth.
- Identifying and tracking changing demands to inform business strategies.
- Maintaining high levels of customer satisfaction through effective problem-solving and conflict resolution.
This role requires a well-organized and systematic approach to managing multiple restaurants. Key responsibilities include:
- Planning and monitoring all aspects of kitchen operations, including staffing levels, stock levels, and quality control.
- Establishing and executing food quality standards and recipes.
- Ensuring all production staff is trained and equipped to deliver exceptional results.
The successful candidate will be responsible for meeting restaurant financial objectives, preparing sales forecasts, analyzing variances, and initiating corrective actions. They will also:
- Develop and implement strategies to increase profitability.
- Work closely with the Operations Team to ensure seamless execution of business strategies.
This role requires strong leadership skills, excellent communication abilities, and a talent for motivating and managing staff. Key responsibilities include:
- Anticipating future staffing needs and coordinating with HR.
- Providing guidelines to Restaurant Managers for shifts and personnel management.
- Accomplishing human resource objectives, including recruiting, selecting, orienting, training, discipline, appraisal, and reviewing job contributions.
The ideal candidate will possess excellent leadership skills, strong customer service abilities, and a deep understanding of various cuisines. Key qualifications include:
- Excellent communication skills.
- Strong customer service skills.
- Excellent food knowledge of various cuisines.
- Tactful and diplomatic manner.
- Excellent multi-tasking abilities.
- Time management skills.
- Ability to motivate and manage staff.
- Excellent leadership skills.
- Good computer skills.
- Well organized and systematic approach.
- Ability to work accurately with figures and manage budget.
- Able to take good business initiatives.
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