Area Manager

Job Responsibilities

• Establish restaurant business plan by surveying restaurant demand.
• Confer with customers and/or potential customers.
• Identify and evaluate competitors.
• Prepare financial, marketing, and sales projections, analyses, and estimates.
• Attract customers by developing and implementing marketing, advertising and customer relations programs, evaluating program results.
• Identify and track changing demands.
• Maintain customer satisfaction by monitoring, evaluating, and auditing food, service, environment and customer preferences. Also initiate improvements.
• Build relationships with customers with support of Restaurant Managers.
• Ensure best customer service at all times.
• Propose and execute training & development programs for superb customer service & product knowledge and ensure that customers leave the restaurant happy.
• Administer the evaluation of all learning and development activities in the restaurant in coordination with the Restaurant Manager & HR Department.

Business Development

• Establish restaurant business plan by surveying restaurant demand.
• Confer with customers and/or potential customers.
• Identify and evaluate competitors.
• Prepare financial, marketing, and sales projections, analyses, and estimates.

Sales Promotions

• Attract customers by developing and implementing marketing, advertising and customer relations programs, evaluating program results.
• Identify and track changing demands.
• Maintain customer satisfaction by monitoring, evaluating, and auditing food, service, environment and customer preferences. Also initiate improvements.
• Build relationships with customers with support of Restaurant Managers.

Customer Service

• Ensure best customer service at all times.
• Propose and execute training & development programs for superb customer service & product knowledge and ensure that customers leave the restaurant happy.
• Administer the evaluation of all learning and development activities in the restaurant in coordination with the Restaurant Manager & HR Department.

Food Quality Management

• Plan and monitor all aspects of kitchen operations for food production including staffing levels, stock levels and rotation, food cost, quality control and recipe adherence.
• Establish and execute food quality standards and recipes.
• Ensure all production staff is trained.
• Review customer requirements and ensure that they are met.

Operations Excellence

• Maintain operations excellence by developing and implementing best quality, production, and consumption practices. Also review and evaluate production and consumption, taking necessary measures.
• Work in close coordination with the Operations Team.

Financial Responsibilities

• Meet restaurant financial objectives; prepare monthly, quarterly & annual sales forecasts and profitability; analyze variances; initiate corrective actions; establish and monitor business controls; develop and implement strategies to increase profitability.

Personnel Management

• Anticipate future staffing needs in line with the business plan and coordinate with BDM & HR Department.
• Provide guidelines to Restaurant Managers for shifts (duty times).
• Accomplish restaurant human resource objectives by supporting in recruiting, selecting, orienting, training, discipline, appraisal, and reviewing job contributions; planning and reviewing compensation actions.
• Enforce policies and procedures in line with Corporate Human Resources.

Job Specification

Key Skills & Abilities

• Excellent communication skills
• Strong customer service skills
• Excellent food knowledge of various cuisines
• Tactful and diplomatic manner
• Excellent multi-tasking abilities
• Time management skills
• Ability to motivate and manage staff
• Excellent leadership skills
• Good computer skills
• Well organized and systematic approach
• Ability to work accurately with figures and manage budget
• Able to take good business initiatives.

Salary & Benefits

• Market competitive salary
• Other variable pay (based on restaurant performance)
• Annual bonuses
• Company maintained car
• Health insurance (self & family)
• Life insurance
• Enviable work environment with many other facilities

Position will be leading multiple restaurants in Bhai Pheru, Lodhran and Junpur.

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