Email Support Professional

1 week ago


Lahore, Punjab, Pakistan beBeeSupport Full time 300,000 - 600,000
Customer Service Specialist - Email Support Professional

We are seeking an experienced and skilled Customer Service Specialist to handle email support inquiries.

Job Responsibilities:

Key duties include:

  1. Responding to customer emails in a timely and professional manner using Zendesk software.
  2. Documenting each customer's inquiry or issue along with the corresponding response or solution.
  3. Developing and implementing effective customer service solutions.
  4. Collaborating with the back-end team for order processing, address updates, and other tasks.
  5. Communicating with courier companies regarding tracking issues and resolving any problems that may arise.
  6. Performing pickup services for parcel collections.
  7. Exchanging information with colleagues to ensure seamless communication.
  8. Meeting the requirement of responding to at least 80 customer tickets per day.
  9. Working rotational morning shifts.

Additional Details:

No sales targets. Salary paid monthly plus fuel allowance.

Candidates who meet the minimum requirements are encouraged to apply. Freshers with intermediate or A-level qualifications are also welcome to apply.



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