
Email Support Professional
1 week ago
We are seeking an experienced and skilled Customer Service Specialist to handle email support inquiries.
Job Responsibilities:Key duties include:
- Responding to customer emails in a timely and professional manner using Zendesk software.
- Documenting each customer's inquiry or issue along with the corresponding response or solution.
- Developing and implementing effective customer service solutions.
- Collaborating with the back-end team for order processing, address updates, and other tasks.
- Communicating with courier companies regarding tracking issues and resolving any problems that may arise.
- Performing pickup services for parcel collections.
- Exchanging information with colleagues to ensure seamless communication.
- Meeting the requirement of responding to at least 80 customer tickets per day.
- Working rotational morning shifts.
Additional Details:
No sales targets. Salary paid monthly plus fuel allowance.
Candidates who meet the minimum requirements are encouraged to apply. Freshers with intermediate or A-level qualifications are also welcome to apply.
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