Emotional Support Specialist

3 days ago

Faisalabad City Tehsil, Pakistan beBeeCrisis Full time 250,000 - 350,000
Job Title

Remote Contact Center Specialist is responsible for providing emotional support and crisis intervention to callers via phone, text and chat.

The Specialist will work from a remote location using a laptop or computer with a secure internet connection.

This position requires the ability to maintain regular shifts, interact with a broad range of callers, and troubleshoot minor tech issues.

Key Responsibilities
  1. Provide emotional support and crisis intervention to callers in need.
  2. Work effectively as a team member to ensure smooth operation of the contact center.
  3. Maintain accurate records and reports of calls handled.
  4. Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication, interpersonal, and problem-solving skills necessary.
  • Ability to work independently and collaboratively as part of a team.
  • Reliable laptop/computer with secure internet connection.
  • Experience working with diverse populations and handling confidential information.
Benefits
  • Opportunity to make a positive impact on individuals in crisis.
  • Competitive compensation package.
  • Professional growth and development opportunities.

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