Performance Improvement Specialist

1 day ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Contact Center Performance Analysis

We are seeking an experienced Performance Improvement Specialist to conduct contact center performance analysis and create detailed action plans to improve performance.

  • Conduct thorough analysis of contact center performance data to identify areas for improvement.
  • Develop and implement strategies to enhance performance and efficiency.
  • Evaluate consumer data to measure agent service skills and policy adherence.
  • Collaborate with call center leadership to develop training curriculum and provide input on resource materials.

Key Responsibilities

  1. Analyze customer interactions to identify trends and areas for improvement.
  2. Develop and maintain reports and reference materials to support call center operations.
  3. Provide input on process improvements and implement changes as needed.
  4. Respond to internal inquiries related to customer call handling or service support.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic team and contribute to the success of our contact center.
  • Professional development opportunities to enhance your skills and knowledge.


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