
Performance Improvement Specialist
1 day ago
Contact Center Performance Analysis
We are seeking an experienced Performance Improvement Specialist to conduct contact center performance analysis and create detailed action plans to improve performance.
- Conduct thorough analysis of contact center performance data to identify areas for improvement.
- Develop and implement strategies to enhance performance and efficiency.
- Evaluate consumer data to measure agent service skills and policy adherence.
- Collaborate with call center leadership to develop training curriculum and provide input on resource materials.
Key Responsibilities
- Analyze customer interactions to identify trends and areas for improvement.
- Develop and maintain reports and reference materials to support call center operations.
- Provide input on process improvements and implement changes as needed.
- Respond to internal inquiries related to customer call handling or service support.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a dynamic team and contribute to the success of our contact center.
- Professional development opportunities to enhance your skills and knowledge.
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