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Support Ticket Resolution Expert

1 week ago

Lahore, Punjab, Pakistan TozCall Full time

We're seeking a highly skilled Support Ticket Resolution Expert to join our team at TozCall. As a key member of our support team, you will be responsible for providing exceptional support to our customers and resolving technical issues in a timely and efficient manner.

About The Role

The ideal candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment. Your ability to communicate clearly and concisely with customers will make you an invaluable asset to our team.

Key Responsibilities:

  1. Maintain high levels of customer satisfaction by ensuring all support tickets are resolved promptly and efficiently.
  2. Provide exceptional support through phone and chat, addressing customer concerns and queries in a professional and courteous manner.
  3. Collaborate with internal teams to resolve customer issues in a timely and effective manner.
  4. Identify and implement process improvements to enhance the overall customer experience.
  5. Ensure accurate documentation and records of customer interactions, including support tickets and correspondence.

Requirements And Skills

  1. Fresh graduates or entry-level candidates with a passion for IT and customer service are encouraged to apply.
  2. Bachelor's degree in engineering, computer science, or related field is preferred.
  3. Excellent communication skills, with the ability to communicate effectively with customers and internal teams.
  4. A strong interest in IT and customer service is essential for success in this role.