Ticketing Operations Manager

6 days ago

Lahore, Punjab, Pakistan Bramerz Full time
About Bramerz
Bramerz is a leading provider of innovative ticketing solutions, committed to delivering exceptional air travel experiences. Our team of experts strives to provide unparalleled service, driven by our passion for innovation and commitment to excellence.

Job Requirements:
  • The Airline Booking Expert will be responsible for utilizing their expertise in creating new flight bookings on Sabre and other booking systems, including airline portals like NDC and consolidators.
  • This role requires the ability to employ advanced geographical knowledge to identify cost-effective airfares and navigate tools such as Bargain Finder for optimal results.
  • The successful candidate will execute manual reissues and manage refund procedures with precision, ensuring compliance with airline policies and industry standards.
  • An exceptional typing speed and communication skills are essential to assist customers via online chat, providing timely and accurate support.
  • The Airline Booking Expert will proactively manage queues, liaise with airlines, and coordinate schedule changes to optimize travel arrangements for clients.
  • Navigating between different Passenger Name Record (PNR) Control Centers (PCCs) seamlessly to accommodate varied client needs and preferences is crucial.
  • Advanced knowledge of ticketing procedures, including adding promo, tour, and account codes, ensuring correct commission levels, and following ticketing instructions meticulously, is required.
  • A customer-oriented approach is necessary to create offline bookings and follow up with passengers for confirmation.
  • Investigating and mitigating fraudulent bookings, ensuring the integrity of transactions and protecting the interests of both clients and the company, is also a key responsibility.
  • Facilitating the addition of ancillary services to bookings, such as extra baggage, meal and seat requests, insurance, and managing procedures for airline name corrections and adding infants to bookings, is a critical aspect of this role.

Essential Skills:
  • Extensive hands-on experience in ticketing and fare construction within the travel industry is essential.
  • Proficiency in Sabre, Bargain Finder, and other relevant software applications is required.
  • A strong understanding of airline operations, geographical nuances, and industry best practices is necessary.
  • Exceptional communication skills for efficient customer support via online chat, email, and phone are essential.
  • The ability to manage queues, liaise with airlines, and adapt to shifting priorities in a fast-paced environment is critical.
  • Previous experience working with online travel agencies and diverse airline portals is preferred.
  • The ability to navigate between different PCCs and manage ticketing procedures with precision is also required.
  • An exemplary customer-oriented approach to ensure client satisfaction and retention is necessary.
  • Knowledge of fraud investigation procedures and expertise in managing additional services for bookings is also essential.

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