Customer Engagement Specialist

2 days ago


Islamabad, Islamabad, Pakistan MTBC Full time
Job Description

The Customer Engagement Specialist will be responsible for improving and maintaining client satisfaction through effective communication and proactive issue resolution. This position requires a highly skilled individual who can build and maintain strong relationships with clients, ensuring their satisfaction through timely and professional communication.


Key Responsibilities
  • Act as a liaison between MTBC and US-based clients to address various concerns.
  • Provide clients with easy access to resources that help them resolve their day-to-day queries.
  • Conduct regular proactive meetings over the phone to ensure all issues are being addressed.

Requirements
  • Excellent communication skills with a focus on building strong relationships with clients.
  • Fluent spoken English with full confidence.
  • Strong understanding of the impact of attitude in handling calls professionally.
  • Ability to apply proper telephone etiquette to satisfy various customer situations.
  • International call center experience is an added advantage.
  • Good knowledge of computer troubleshooting.

About Us

We are a leading provider of healthcare services, dedicated to delivering high-quality solutions to our clients. If you are a motivated individual who is passionate about building strong relationships with clients, we encourage you to apply for this exciting opportunity.



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