
Strategic Customer Engagement Lead
24 hours ago
About Motive Technologies, Inc
We are a leading provider of innovative solutions empowering organizations to optimize their operations, enhance safety, and boost profitability. With a strong focus on delivering exceptional value to our customers, we strive to be a trusted partner in their journey towards excellence.
We serve over 120,000 customers worldwide, across diverse industries including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Learn more about our company culture and values at gomotive.com.
About the Job DescriptionThis role involves managing a select group of large US-based customers within a specialized book of business. The ideal candidate will have an advanced skill set in selling software solutions and navigating complex organizational structures.
A successful Strategic Customer Engagement Lead is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals.
Responsibilities- Build lasting relationships with larger US-based clients to drive growth and expansion within a focused book of business.
- Conduct in-depth analysis to identify customers' operational and strategic challenges and align Motive's offerings.
- Present comprehensive product demos and proposals to customers with complex needs and decision-making processes.
- Collaborate with cross-functional teams to tailor solutions and improve customer satisfaction and retention.
- Owning the contract renewal process and implementing advanced retention strategies to minimize churn and maximize revenue growth.
- Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive's business objectives.
- Drive strategic account planning to achieve and exceed higher-value revenue targets.
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