
Trainer for Customer Service Team
18 hours ago
We are seeking an experienced trainer to lead our team of customer service representatives. As a Customer Service Trainer, you will play a key role in ensuring that our agents provide exceptional service to our customers.
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- Key Responsibilities:", "
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- Monitor and assess agent performance to identify areas for improvement.", "
- Develop and deliver training programs to enhance agent skills and knowledge.", "
- Work closely with the Quality Assurance team to ensure that our agents meet high standards of service excellence.", "
- Requirements:", "
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- You must have excellent verbal and written communication skills.", "
- You should be proactive and willing to learn and adapt to new challenges.", "
- You should have basic knowledge of computer tools and be organized and responsible.", "
- Benefits:", "
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- We offer transportation allowance, meal allowance, and medical assistance.", "
- Continuous training and growth opportunities.", "
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and wants to develop their skills as a trainer.
", "The ideal candidate will have experience working in a similar role and be able to demonstrate their ability to train and develop others.
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