Customer Service Team Leader

3 weeks ago


Islamabad, Islamabad, Pakistan R Plus Concept Design Full time

University, High English Level, Chinese Understanding (optional)

The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.

Job Specification

Requirement:

  1. Proven experience in customer service, with at least 2 years in a supervisory or team leader role.
  2. Excellent communication skills and a customer-focused approach.
  3. Strong problem-solving skills and the ability to handle escalated customer issues effectively.
  4. Proficiency in using customer service software, CRM tools, and reporting systems.
  5. Ability to analyze data and generate actionable insights.
  6. Leadership skills to inspire, guide, and manage a team effectively.
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan TalentPop App Full time

    Join Our Team as a Team Lead at TalentPop AppAre you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear from you.Ideal CandidateAt least 3 years of...

  • Team Leader

    3 weeks ago


    Islamabad, Islamabad, Pakistan DegiTech Centre - SMC Private Limited Full time

    Job Description:DegiTech Centre - SMC Private Limited, located in Islamabad, is a leading player in the Consumer Services industry, specializing in digital marketing, advertising, and public relations. We are looking for a motivated Team Leader with at least 2 years of experience to lead our dynamic team and enhance client satisfaction.Responsibilities:-...

  • Team Lead

    1 week ago


    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Required Skills and Qualifications:To be successful in this role, you will require excellent communication and interpersonal skills. You should be able to motivate staff to achieve Call Centre operations objectives and analyse, monitor, and propose improvements in team leader and customer relation officer KPIs.You will also need to ensure the implementation...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the RoleWe are seeking an experienced After Sales Services Leader to join our team. The successful candidate will be responsible for supervising the daily operations of a technical service team nationwide.The leader will ensure compliance with equipment and procedural standards, as well as health and safety protocols. He or she must ensure timely...

  • Team Leader

    2 days ago


    Islamabad, Islamabad, Pakistan Sabaoon Marketing Full time

    We are looking for an experienced, self-driven, and motivated Team Leader to join our team As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding, and motivating our company's teams.Team Leader Duties and ResponsibilitiesSet clear team goals and KPIsDelegate tasks and set project deadlinesOversee day-to-day...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly motivated and experienced leader to join our team as a Customer Service Manager. In this role, you will be responsible for overseeing a team of sales representatives, ensuring they meet performance targets and deliver exceptional customer service.Responsibilities:Manage and motivate a team of sales agents to achieve sales...


  • Islamabad, Islamabad, Pakistan ConnectPro International Full time

    Job Title: Call Center Team LeaderLocation: Islamabad, PakistanJob Type: Full-timeDepartment: Customer Success DepartmentSalary: Competitive, based on experience + performance bonusesJob Summary:The Call Center Team Leader will be responsible for overseeing the daily operations of a team of customer service representatives, ensuring that they meet...


  • Islamabad, Islamabad, Pakistan Misix LLC Full time

    Misix LLC is a Business Process Outsourcing center established in 2015, dedicated to being a market leader in providing high-quality customer service for all clients. The company emphasizes building strong customer relationships and offers top-notch customer support for valuable customers.Role DescriptionThis is a full-time Customer Service Representative...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Summary:The Customer Service Team Lead is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues.


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Call Center SupervisorA Call Center Supervisor is responsible for overseeing the daily operations of a call center team. This involves managing a team of representatives, monitoring their performance, and providing guidance and support as needed. The supervisor also plays a critical role in ensuring that the team meets its performance targets and provides...