
Customer Service Team Leader
2 days ago
University, High English Level, Chinese Understanding (optional)
The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and resolving escalated issues. The Team Leader will work closely with other departments to align customer service strategies with business objectives and deliver a positive customer experience.
Job SpecificationRequirement:
- Proven experience in customer service, with at least 2 years in a supervisory or team leader role.
- Excellent communication skills and a customer-focused approach.
- Strong problem-solving skills and the ability to handle escalated customer issues effectively.
- Proficiency in using customer service software, CRM tools, and reporting systems.
- Ability to analyze data and generate actionable insights.
- Leadership skills to inspire, guide, and manage a team effectively.
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Service Delivery Team Leader
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Islamabad, Islamabad, Pakistan beBee Careers Full timeThe Customer Service Team Leader plays a vital role in ensuring that our customers receive exceptional support. As a Team Leader, you will be responsible for managing a team of customer service representatives, coaching and mentoring team members, and monitoring team performance.You will work closely with other departments to align customer service...
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Customer Service Team Leader
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Islamabad, Islamabad, Pakistan beBee Careers Full timeAs a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives to ensure efficient and high-quality support for customers through online channels.Key ResponsibilitiesManage daily operations to deliver exceptional customer experiencesCook and develop team members to improve performance and...
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Islamabad, Islamabad, Pakistan beBee Careers Full timeThe Online Customer Service Team Leader is a crucial role within our organization, responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels.This position involves managing daily operations, coaching team members, monitoring performance, and resolving escalated...
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Call Center Team Leader
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