Customer Service Team Lead

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service Leadership Opportunity

We are looking for a skilled Customer Service Team Lead to lead our call center team to deliver exceptional customer experiences. The ideal candidate will have a strong background in customer service, leadership, and management.

Responsibilities:
  • Team Leadership: Supervise a team of call center representatives, fostering a positive and collaborative work environment.
  • Quality Assurance: Implement and enforce quality assurance processes to ensure consistent and high-quality service delivery.
  • Customer Service: Handle escalated customer inquiries or complaints and ensure timely resolution, working closely with the team to enhance the overall customer experience.

Requirements:

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Proven experience in a call center environment, with a minimum of [X years] in a leadership or supervisory role.
  • Excellent communication and problem-solving skills, ability to work in a fast-paced environment.


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