Senior Software Support Specialist

4 days ago

Bahawalpur City Tehsil, Pakistan beBeeSoftware Full time $28,000 - $35,500
Job Overview

The Technical Lead will oversee all support operations, manage the Incident Response Team, and establish best practices for incident response and management.

With over 15 years of experience, our company works with diverse teams to deliver high-impact solutions.

Key Responsibilities
  • Lead a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and personally handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Collaborate with development, operations, and product teams to enhance service quality.
Qualifications
  • 5+ years of experience in software development and technical support.
  • 5+ years of experience as a Support Engineer in on-call teams.
  • Proven ability to build and lead high-performing technical teams.
  • Deep understanding of distributed systems.

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